An agent may receive an email requesting feedback on a lead that was accepted. (Feedback requirements are inputted by the Lead Assign Administrator and are custom to specific business needs.)
The agent can click on the “Provide Feedback” button in the email, which will direct the agent to a screen where comments can easily be added. These comments will be able to be viewed by the Lead Assign Administrator.
Examples of questions that may be asked is if the agent has successfully engaged with the customer, and the details around the interactions.
Feedback comments can be edited at any time.