Disabling multiple agents queuing will send the incoming lead to the agent or office that best matches the lead only. The timer will be disabled and the lead will be considered automatically accepted.
This is useful when there are is one parent and multiple child accounts under one company, in which case leads would automatically flow into the child accounts. This is the case when there is a corporate entity that wants to send leads to satellite or partner accounts.
See Reach distribution model to learn more about offering leads to agents from different sub-accounts.