From Email Address

This is the email address where leads will be sent from to the company’s agents. This email address is unique to the company’s account.

All Lead Assign email message communications to the company’s agents will be sent via this email address.

Similar to the SMS phone number sending leads to agents, this email address should also be shared with agents so they can save it as a contact to avoid emails getting ignored, deleted or blocked.

A best practise is if the administrator downloads the contact card and then shares it with all of the company’s agents receiving leads.