This is the phone number where leads sent by SMS text message will be sent from to the company’s agents. This phone number is unique to the company’s account.
All Lead Assign SMS text message communications to the company’s agents will be sent via this phone number.
It is recommended that this phone number is shared with the agents and saved as a contact on their mobile device to avoid having SMS messages ignored, deleted, or blocked.
A best practise is if the administrator downloads the contact card and then shares it with all of the company’s agents receiving leads.