Spam and Filtering

Handling Spam

The Spam and Filtering settings are helpful if a company’s email endpoint is leaked or if a form is subject SEO research.

Here, leads can be directed to agents or leads can be quarantined. If a lead is quarantined, the lead can still be accessed and routed to an agent as necessary. However, if a lead has been routed, it cannot be quarantined.

If a whitelist or blacklist rule is universal, then input a star (“*”) in the Email Address field.


If the lead matches a whitelist rule, it is parsed and dispatched to an agent ignoring all other spam rules.


If the lead matches a blacklist rule, it is rejected. This does not override a whitelist rule.

Spam Score

If the spam score of a lead (sent via email) exceeds the spam score limit, it will be rejected. Again, this does not override a whitelist rule.

The effective range is 0.0 to 20.0.

  • 1.0 – Very strict, only people will have a score this low.
  • 3.0 – Most people will be allowed through and most web form submissions.
  • 5.0 – Most services (web form submissions) will be allowed though.
  • 7.0 – This will allow leads through and filter out most of the blatant spam (default).
  • 20.0 – Max spam score leads should have.
  • 1000.0 – No spam filtering, allow all emails though (set super high to ensure that).